v12bet Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by v12bet ("v12bet", "we", "us", "our") and applies to all personal data collected from users ("you", "Player", "User") who access or use the v12bet website at https://v12bet.one and all associated services, including account registration, deposit and withdrawal processing, gameplay, customer support interactions, and marketing communications (collectively, the "Services").

v12bet is committed to protecting the privacy and security of your personal data in accordance with applicable data protection laws and international best practices. This Policy explains what personal data we collect, why we collect it, how it is used, with whom it may be shared, and what rights you have with respect to your personal data. Please read this Policy carefully before registering a v12bet account or providing any personal information to us.

This Policy should be read together with v12bet's Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

For the purposes of applicable data protection legislation, v12bet is the data controller responsible for your personal data processed in connection with the Services. If you have any questions, concerns, or requests relating to this Policy or your personal data, please contact us using the details set out in Section 15 of this Policy.

3. Personal Data We Collect

3.1 Registration and Identity Data

When you create a v12bet account, we collect information necessary to establish and verify your identity, including: full name; date of birth; residential address; email address; mobile phone number; username; and, where required for KYC verification, copies of government-issued identity documents (such as a Malaysian MyKad, passport, or driving licence) and proof of address documentation.

3.2 Financial and Transaction Data

To process deposits and withdrawals in Malaysian Ringgit (MYR), v12bet collects financial information including: payment method details (e-wallet identifiers such as Touch n Go or Boost account references, bank account details for FPX transfers via Maybank, CIMB, or Public Bank); transaction history; and records of deposits, withdrawals, bonuses, and gaming activity.

3.3 Gaming and Betting Activity Data

v12bet records all gaming and betting activity conducted through your account, including: games played; bets placed, including stake amounts, odds, and outcomes; session duration; bonus usage and wagering progress; and responsible gaming tool settings and history.

3.4 Technical and Usage Data

When you access the v12bet platform, we automatically collect certain technical data, including: IP address; device type, operating system, and browser information; login timestamps and session duration; pages visited and navigation behaviour; and geolocation data at the jurisdiction level (not precise GPS location).

3.5 Communications Data

We retain records of all communications between you and v12bet, including live chat transcripts, support email correspondence, and feedback submissions. This enables us to maintain accurate records of service interactions and to improve support quality.

4. How We Collect Your Data

v12bet collects personal data through the following means:

• Directly from you when you register an account, complete KYC verification, make deposits or withdrawals, contact our support team, or respond to surveys or promotions;
• Automatically through cookies, server logs, and analytics tools when you visit and navigate the v12bet website;
• From third parties where lawfully permitted, including identity verification service providers, fraud prevention agencies, and payment processors, to the extent necessary to verify your identity, prevent fraud, and process transactions.

5. How We Use Your Personal Data

v12bet uses your personal data for the following purposes:

• Account management: Creating, maintaining, and managing your v12bet account, including processing your login credentials, verifying your identity, and updating your account preferences;
• Service delivery: Enabling access to all v12bet Services, including casino games, sports betting, live dealer tables, and promotions;
• Payment processing: Processing deposits and withdrawals via Touch n Go eWallet, Boost, DuitNow, FPX bank transfers, and other approved payment methods in MYR;
• Compliance and fraud prevention: Fulfilling our legal obligations under applicable AML, KYC, and data protection laws; detecting, investigating, and preventing fraudulent transactions, cheating, and other prohibited conduct;
• Responsible gaming: Monitoring gaming behaviour to identify patterns consistent with problem gambling and to enforce responsible gaming tools such as deposit limits, session limits, and self-exclusion;
• Customer support: Responding to your queries, complaints, and support requests via live chat or email;
• Marketing and promotions: Sending promotional communications where you have provided consent, including bonus offers, tournament announcements, and platform updates. You may withdraw consent at any time;
• Platform improvement: Analysing usage data in aggregate, anonymised form to improve the v12bet platform's performance, design, and content.

6. Legal Bases for Processing

v12bet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and v12bet (account management, payment processing, service delivery);
• Legal obligation: Processing required to comply with applicable legal requirements (KYC verification, AML compliance, regulatory reporting);
• Legitimate interests: Processing necessary for v12bet's legitimate business interests, including fraud prevention, platform security, and service improvement, provided such interests are not overridden by your data protection rights;
• Consent: Where you have freely given, specific, and informed consent, particularly for direct marketing communications. Consent can be withdrawn at any time.

7. Sharing and Disclosure of Personal Data

v12bet does not sell, rent, or trade your personal data to third parties. We may share your personal data with carefully selected third parties only in the following circumstances:

• Payment service providers: To process deposits and withdrawals (Touch n Go eWallet, Boost, DuitNow, Maybank, CIMB, Public Bank, and equivalent providers) — only the minimum data necessary for transaction processing is shared;
• Identity verification providers: To perform KYC and age verification as required under our compliance obligations;
• Fraud prevention agencies: To detect and prevent fraudulent activity, including sharing data with industry fraud databases where legally permitted;
• Game software providers: Where required to deliver specific game titles, limited session and game outcome data may be processed by the relevant licensed game provider under strict data processing agreements;
• Regulatory and law enforcement authorities: Where required by law, court order, or a legitimate request from a competent authority, including Malaysian regulatory bodies.

All third parties who process personal data on v12bet's behalf are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specific service they provide to v12bet.

8. International Data Transfers

In connection with the international nature of v12bet's operations, your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, v12bet ensures that appropriate safeguards are in place to protect your personal data, including standard contractual clauses, adequacy decisions, or other recognised transfer mechanisms under applicable data protection law. v12bet does not transfer personal data to recipients in jurisdictions that do not provide an adequate level of data protection without implementing appropriate protective measures.

9. Data Retention

v12bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following specific retention considerations:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, to meet legal and regulatory obligations;
• Transaction records: Retained for a minimum of seven (7) years to satisfy financial record-keeping requirements;
• KYC documentation: Retained for the period required by applicable AML and gaming regulations, typically a minimum of five (5) years from the end of the business relationship;
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter to demonstrate compliance with consent requirements;
• Technical logs: Retained for up to twelve (12) months for security, fraud prevention, and platform performance purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with v12bet's data disposal procedures.

10. Data Security

v12bet implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the v12bet platform;
• AES-256 encryption for personal data stored in v12bet databases;
• Role-based access controls restricting employee access to personal data to those with a legitimate operational need;
• Multi-factor authentication for administrative access to systems containing personal data;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Incident response procedures for detecting and responding to data security incidents in a timely manner.

While v12bet employs industry-standard security measures, no online platform can guarantee absolute security. You are encouraged to protect your own account by using a strong, unique v12bet password and enabling two-factor authentication under Account Security settings.

11. Cookies and Tracking Technologies

v12bet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the v12bet website. We use the following categories of cookies:

• Strictly necessary cookies: Required for core platform functions including v12bet login session management, security, and basic navigation. These cannot be disabled without affecting platform functionality;
• Performance and analytics cookies: Used in anonymised, aggregated form to understand how visitors navigate the v12bet platform and to identify areas for improvement;
• Functionality cookies: Used to remember your preferences (such as language settings) and personalise your experience;
• Session cookies: Temporary cookies deleted when you close your browser, used to maintain your v12bet login session during a single visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the v12bet platform.

12. Your Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by v12bet:

• Right of access: To request a copy of the personal data v12bet holds about you;
• Right to rectification: To request correction of inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data in certain circumstances (subject to v12bet's legal retention obligations);
• Right to restriction: To request that v12bet restricts the processing of your personal data in certain circumstances;
• Right to object: To object to processing based on legitimate interests, including for direct marketing purposes;
• Right to data portability: To receive your personal data in a structured, machine-readable format where processing is based on consent or contractual necessity;
• Right to withdraw consent: To withdraw consent for marketing at any time, without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact v12bet's Data Protection team using the contact details in Section 15. v12bet will respond to valid requests within thirty (30) days. Identity verification may be required before processing certain requests.

13. Children's Privacy

The v12bet platform is strictly restricted to persons who are 21 years of age or older. v12bet does not knowingly collect personal data from persons under 21 years of age. If v12bet discovers that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account closed. If you believe that a person under 21 has registered a v12bet account, please contact us immediately at the address in Section 15.

14. Changes to This Policy

v12bet reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. The effective date at the top of this Policy will be updated whenever material changes are made. Where changes are significant, v12bet will notify registered users via email to their registered address or via an in-platform notification. Your continued use of the v12bet platform after the effective date of any change constitutes acceptance of the revised Policy.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact v12bet's Data Protection team via:

• Live Chat: Available 24/7 from the v12bet website — the fastest route for general queries
• Email: [email protected] (plain text — not a clickable link)

v12bet aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within thirty (30) days of receipt.